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Thursday, July 15, 2010

6 Social Media Metrics You Should Be Tracking | Social Media Today

"When thinking about your social media strategy, you should be planning for 6 important metrics. What are the six? There are 3 different levels of social media participation and 2 different types of metrics. Put them in a 3 x 2 metrics, and you get six.

Here’s the rundown on the 3 social media engagement aspects to measure:

Activity - Any metrics relating to actions your organization is taking on social media: blogging, tweeting, posting, promoting, etc.
Interaction - This category’s metrics focus on how your audience is engaging with your social media presence: followers, comments, likes, sharing, user created content, etc.
Returns - This group accounts for where your social media activities directly or indirectly support measures driving successful organizations: revenue creation (and the activities that lead up to it), cost minimization (along with activities to help achieve it), and other critical financial performance metrics."


6 Social Media Metrics You Should Be Tracking | Social Media Today

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