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Sunday, September 26, 2010

Turning to Twitter to fix restaurant complaints

"CHICAGO — When Tony Bosco saw mostly negative reviews about the restaurant Wow Bao, he Tweeted: 'Going to 'business' dinner (at)Wow Bao. Can any1 tell me if it's going to suck as much reviews suggest.'
And almost immediately he got a response from an unexpected source — BaoMouth, the official Twitter feed of Wow Bao, an upscale fast food place in Chicago. The restaurant offered him a coupon to find out for himself, on the house."


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